Troubleshoot: Common issues or errors on accessing "SOLMAN_WORKCENTER" in SAP Solution Manager

Some of the common issues that might appear after the newly installation of SAP Solution Manager while executing TCODE: "SOLMAN_WORKCENTER" and how to troubleshoot: 



A) Unable to display the page

1) Execute TCODE: SOLMAN_WORKCENTER

2) Error displaying the page

3) Ensure the host file been updated correctly. ex: <IP> <Computer Name.Domain> <Computer Name>

4) Add the "icm/host_name_full" = FQDN into the profile file (/usr/sap/<SID>/sys/profile/default.pfl) or with     TCODE: RZ10 and restart the server and SAP services since the "host" file been modified

5) Once SAP system is up and running, execute TCODE: SMICM -> Goto -> Parameters -> display to verify the FQDN configure correctly

6) Ensure the icm/host_name_full is correct

7) The page should be able to display by now

B) How to activate HTTP services for SOLMAN_WORKCENTER

In cases where after executing the TCODE: solman_workcenter nothing been shown, verify whether the services been activated / started.

1) Execute TCODE: SICF and click the "Execute" button

2) Select the relevant services and activate it by clicking "Select/Host" -> "Activate"

3) The services required to be activate to execute SOLMAN_WORKCENTER

/sap/bc/ags_workcenter/ags_work_appln
/sap/bc/ags_workcenter/ags_work_webgui
/sap/bc/bsp/sap/wba_start_smdia
/sap/bc/dal/demoA
/sap/bc/webdynpro/sap/ags_work_incident_man
/sap/bc/webdynpro/sap/ags_workcenter
/sap/bc/webdynpro/sap/ags_work_trans_print
/sap/bc/webdynpro/sap/ags_work_incident_create_app
/sap/bc/webdynpro/sap/ags_work_change_man
/sap/bc/webdynpro/sap/ags_work_setup
/sap/bc/webdynpro/sap/ags_work_job_sch_man
/sap/bc/webdynpro/sap/ags_work_implementation
/sap/bc/webdynpro/sap/ags_work_bp_iterf_mon
/sap/bc/webdynpro/sap/ags_rbe
/sap/bc/webdynpro/sap/ags_work_gui_selection
/sap/bc/webdynpro/sap/wdc_wba_rfc_monitoring
/sap/bc/webdynpro/sap/ags_work_gui_default_set
/sap/bc/solman/nwbc/solmanwork
/sap/public/bc/dashboard
/sap/public/bc/icons
/sap/public/bc/icons_rtl
/sap/public/bc/its
/sap/public/bc/pictograms
/sap/public/bc/ur
/sap/public/bc/webdynpro
/sap/public/bc/webicons

4) The SOLMAN_WORKCENTER should be able to access by now


C)  SOLMAN_WORKCENTER showing "You are not assigned to a Work Center"

1) After the TCODE executed, error that cause by authorization issue.

2) Ensure the correct roles been assigned:
    - SAP_SMWORK_BASIC*

    - SAP_SMWORK_ADMINISTRATOR_COMP

3) Try login the portal again:

4) Logging in

5) The page will be shown according to the authorization assigned

6) Some others options depend on roles assigned that can be mix-and -match

SAP_J2EE_ADMIN
SAP_SM_SOLUTION_ALL
SAP_SMWORK_BASIC
SAP_SMWORK_BASIC_BPO
SAP_SMWORK_BASIC_CHANGE_MAN
SAP_SMWORK_BASIC_CONFIG
SAP_SMWORK_BASIC_DIAG
SAP_SMWORK_BASIC_DVM
SAP_SMWORK_BASIC_IMP
SAP_SMWORK_BASIC_INCIDENT
SAP_SMWORK_BASIC_JSCHED
SAP_SMWORK_BASIC_MYHOME
SAP_SMWORK_BASIC_SDA
SAP_SMWORK_BASIC_SERVICES
SAP_SMWORK_BASIC_SMADMIN
SAP_SMWORK_BASIC_SYSMON
SAP_SMWORK_BASIC_TECHADMIN
SAP_SMWORK_BASIC_TECHMON
SAP_SMWORK_BASIC_TEST_MAN
SAP_SMWORK_BPM
SAP_SMWORK_CHANGE_MAN
SAP_SMWORK_CHANGE_MAN_SPC
SAP_SMWORK_CONFIG
SAP_SMWORK_DIAG
SAP_SMWORK_DVM
SAP_SMWORK_IMPL
SAP_SMWORK_INCIDENT_MAN
SAP_SMWORK_INCIDENT_MAN_SPC
SAP_SMWORK_ITEST
SAP_SMWORK_JOB_MAN
SAP_SMWORK_MYHOME
SAP_SMWORK_SDA
SAP_SMWORK_SERVICE_DEV
SAP_SMWORK_SM_ADMIN
SAP_SMWORK_SYS_ADMIN
SAP_SMWORK_SYS_MON
SAP_SMWORK_SYS_MON_SPC
SAP_SMWORK_TECH_MON